FEGEL COMFORT ELECTRICAL APPLIANCES INDUSTRY TRADE LIMITED COMPANY DELIVERY AND RETURN CONDITIONS

As FEGEL COMFORT ELECTRICAL APPLIANCES INDUSTRY TRADE LIMITED COMPANY , our delivery and return conditions for purchases you make from our website www.fegelcomfort.com are stated below.

DELIVERY TERMS

1. Shipping and Delivery Time

   • Your orders will be delivered to cargo within 3 business days at the latest after payment confirmation is received.

   • Orders placed by cargo are delivered within an average of 1-5 business days , depending on your location.

2. Delivery Fee

   • Shipping is free for purchases over a certain amount. This amount will be announced separately on the Site.

   • For orders below the specified amount, the shipping cost is the buyer's responsibility and will be shown during payment.

3. Check at the Time of Delivery

   • When you receive your order, we kindly ask you to open and check the package in the presence of the courier officer.

   • If the product is damaged or missing, a report must be made to the cargo officer and the product must not be accepted.

   • The responsibility for products received without a receipt belongs to the buyer.

RIGHT OF RETURN AND WITHDRAWAL

1. Right of Withdrawal

   • In accordance with the Consumer Protection Law No. 6502, you can return the product you received within 14 days without giving any reason.

   • To exercise your right of withdrawal, simply notify us with your order number via [e-mail address] or the communication channels on the Site.

2. Return Conditions

   • Products to be returned must be in their original packaging, unused, undamaged and in resalable condition .

   • The invoice must be sent along with the delivery note and all accessories.

   • The shipping costs for products to be sent within the scope of the right of withdrawal belong to the Seller.

3. Products Excluded from the Right of Withdrawal

   • Products produced or personalized in line with the wishes of the consumer,

   • Products that can spoil quickly or expire,

   • Products that are not suitable for return due to health and hygiene reasons and whose packaging has been opened (headphones, massage products, etc.),

   • Software, audio, video recordings, computer consumables that have been unpacked after delivery,
     cannot be returned.

4. Return Process

   • Once your return request is approved, you must send the product back to us.

   • Once the product is received and checked by us, your refund will be made within 14 days according to your payment method .

   • For debit/credit card refunds, it may take a few business days for the refund to be reflected in your account, depending on the banks' processes.

CHANGE CONDITIONS

• If you request an exchange, you must send the product to us in accordance with the return conditions and order a new product.

• Depending on the campaign and stock status, exchange periods may vary.

COMMUNICATION

For any questions regarding returns and delivery:

Company Name: FEGEL COMFORT ELECTRICAL APPLIANCES INDUSTRY TRADE LIMITED COMPANY
Address: SERIFALI MAH. TURGUT ÖZAL BLV. NO: 154 INSIDE DOOR NO: 27 UMRANIYE/ ISTANBUL
Phone: +90 533 576 08 01
Email: info@fegelcomfort.com
Central Registry Number: 0385211709600001