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Frequently Asked Questions
When is the order shipped, and is there a shipping fee?
Shipping is free on all orders. Orders placed by 15:00 are dispatched the same day; delivery usually takes 1-3 business days.
Are the products under warranty?
Yes. Fegel products are sold with a 2-year official distributor warranty. In the event of a defect covered by the warranty, your product will be repaired or replaced.
How do I make a return or exchange?
You can return the product within 14 days of receiving it, provided it is unused and in its original packaging. Simply contact us to arrange the return shipping.
How often should the air purifier filter be replaced?
It varies depending on usage intensity; we recommend changing the filter every 6-8 months on average. You can obtain replacement filters for FG-M03N, FG-201 and FG-202 from the "Spare Parts and Accessories" section.
Is treadmill assembly difficult?
No. Treadmills come largely assembled; they are ready to use in an average of 5–10 minutes. The steps in the user manual included in the box are illustrated with images.
Can I find spare parts for my device?
Yes. You can order replacement filters, mop pads, brush heads, and maintenance products from the "Spare Parts and Accessories" section. If you cannot find the part you are looking for, please contact us.
Are there installment options for payment?
Yes. We offer payment in up to 12 installments for all credit cards. Bank installment interest applies to installment payments; you can view the monthly payment and total amount via the «Installment table» link on each product page. You can select the installment plan during the payment step, on the iyzico secure payment screen, according to your card. Payment in full with debit cards and bank transfer/EFT is also possible.













































