Privacy Policy

FEGEL COMFORT ELECTRICAL APPLIANCES INDUSTRY TRADE LIMITED COMPANY PRIVACY POLICY

Protecting your personal data is important to us when you shop and register through www.fegelcomfort.com (the "Site"). This Privacy Policy explains how we process, store, and protect the data we collect.

1. DATA CONTROLLER

In accordance with the Personal Data Protection Law No. 6698 (“KVKK”), FEGEL COMFORT ELEKTRİKLİ ALETLER SANAYİ TİCARET LİMİTED ŞİRKETİ is responsible for the processing of your personal data as the data controller.

Company Name: FEGEL COMFORT ELECTRICAL APPLIANCES INDUSTRY TRADE LIMITED COMPANY
Address: SERIFALI MAH. TURGUT ÖZAL BLV. NO: 154 INSIDE DOOR NO: 27 UMRANIYE/ ISTANBUL
Phone: +90 533 576 08 01
Email: info@fegelcomfort.com
Central Registry Number: 0385211709600001

2. PERSONAL DATA COLLECTED

The following personal data may be collected during your visit to the Site and your purchases:

Name, surname, Turkish ID number
Contact information (address, telephone, email)
Payment information (credit/debit card information – via payment service provider)
Order and delivery information
Site usage data (IP address, cookie data, browser information)

3. PURPOSES OF PROCESSING PERSONAL DATA

Your collected data is processed for the following purposes:

Receiving, preparing and delivering orders
Membership and customer account management
Processing of payment transactions
Carrying out customer services and return/exchange processes
Making campaign and promotion announcements (with your approval)
Ensuring the security and performance of the Site
Fulfillment of legal obligations

4. TRANSFER OF PERSONAL DATA

Your personal data;

To cargo companies for delivery of orders,
To banks and payment institutions for payment transactions,
To authorized public institutions and organizations within the scope of legal obligations,
To information technology service providers
can be transferred in accordance with legislation.

5. PERIOD OF STORAGE OF PERSONAL DATA

Your personal data will be stored for the periods stipulated in relevant legislation and for the duration required by the purpose of processing. Upon expiration of this period, your data will be deleted, destroyed, or anonymized in accordance with the Personal Data Protection Law.

6. USE OF COOKIES

The site uses cookies to enhance user experience, analyze site traffic, and improve services. You can change your cookie settings in your browser. Details regarding cookie use are included in our Cookie Policy .

7. RIGHTS OF THE DATA OWNER

As data owners, in accordance with Article 11 of the KVKK;

Learning whether your personal data is being processed,
Requesting information about it if it has been processed,
To learn the purpose of processing and whether it is used in accordance with its purpose,
Knowing the third parties to whom the data was transferred, either domestically or abroad,
Request correction if it is processed incompletely or incorrectly,
Request deletion or destruction within the framework of the conditions stipulated in the KVKK,
To object to a result that is detrimental to you, as a result of the analysis of the processing by exclusively automated systems,
Request compensation for damages if you suffer damages
You have the rights.

8. APPLICATION METHOD

To exercise your rights under the KVKK, you can contact us in writing with documents confirming your identity or through your registered electronic mail (KEP) address through the following communication channels:

Email: [KVKK application email address]
Address: [Company address]
KEP: [KEP address]

9. SECURITY PRECAUTIONS

The Company takes the necessary technical and administrative measures to protect your personal data against unauthorized access, loss, alteration or disclosure.

10. CHANGES

The Company may update this Privacy Policy in response to legal changes or changes to services. Updates are effective from the date they are published on the Site.

Effective Date: 13.08.2025

FEGEL COMFORT ELECTRICAL APPLIANCES INDUSTRY TRADE LIMITED COMPANY